Frequently
Asked Questions
What is SoCalWizards?
SoCalWizards provides in-home, in-business, and remote assistance service upgrades and
repairs. From installing a new operating system to upgrading your entire
network, SoCalWizards is here to give you top-quality service at an
affordable price. We offer installation, optimization, repair, and
education to help our customers with their digital lives.
What services does
SoCalWizards provide?
SoCalWizards
provides quick and expert full-service solutions for technology needs,
including home theater installations, computer support and repairs, and
integration of home technologies, such as home networking, gaming, and
entertainment devices.
SoCalWizards
provides in-home and in-business service. View a list
our services.
We also offer remote assistance services. View a list of those
services or
learn more about
remote
assistance.
Remote assistance is available nationwide. On-site service is available
in Southern California.
Does SoCalWizards offer business service contracts?
Yes! We offer a full range of business services. Think of
SoCalWizards as your own personal network operations, without the full
time cost of an on site employee. We will cater our services to your
needs. We can setup and maintain your network and also on other aspects
of your computers needs.
What are remote assistance
services?
Remote services is a service where a trained technician will
securely connect through your high-speed DSL or cable modem and fix your
connection from our office. This secure connection will allow our
technician to fix any software related problems without having to visit
your home or office. Instructions will be given to you prior to your
appointment time. View
our services
for more details.
Do you have educational services?
Yes! We offer full educational classes at your home or office. We
offer services from teaching you how to get the most out of your mp3
music player (like the iPod) or how to set up and make the most of your
digital camera to teaching you how to set up a local network,
SoCalWizards
can help you! See the
our services page
or email us at
Classes@SoCalWizards.com for more details.
Do you offer 24/7 support?
Yes! We can service your computer at your home or business or through remote
assistance 24 hours a day, 7 days a week. Please see
our services page
for more details.
Request
on-site service
or
remote assistance
service.
Please note that additional charges may apply for service outside of
our normal business hours.
Do you guarantee your service?
Yes! If we come to your home or business and we cannot complete the
service requested, you
will not be charged any amount! Our in-home and business services come with a standard
30 day warranty period. Our remote services come with a 7 day warranty. If you have any problems, call us at
888-570-9249 or send an email to
CustomerSupport@SoCalWizards.com and we will resolve your issue right away.
How do I schedule an appointment?
You can schedule an appointment one of
four ways:
1. Call us at 888-570-9249.
2. Schedule an appointment online by going to our
Schedule
a Service page.
3. Sign up for Remote Assistance
here.
4. Email us at
CustomerSupport@SoCalWizards.com.
What do I
do before a tech visits my
home or business?
A person age 18 years or over needs to be present at the time of service and
for the duration of the service provided. Our service technician
must receive: full access to the computer(s) and/or peripheral(s) to be
serviced, access to your residence, your consent and cooperation to
enter your residence or business, a safe working environment, working
space, and electrical power.
What if I need specific hardware and/or
software?
We will purchase the software and/or hardware and deliver it to you
free of charge. You just pay for the retail price of the item.
What forms of payment do you accept?
We accept Visa/MasterCard/American Express. We also accept personal
and business checks. Unfortunately, we cannot accept cash.
Commitment to Our Customers